Frequently Asked Questions

If you have not received anything after 3 days, we recommend checking your order tracking information first. You can find the tracking number in the shipping confirmation sent to your email address when your order shipped. If the tracking information indicates that your order is in transit but is delayed, this may be due to factors such as carrier congestion or unforeseen circumstances.

If you cannot find tracking information or there is no update on the status of your order, please feel free to contact our customer service team. We will do our best to investigate the situation and provide you with the necessary assistance to get your order to you as quickly as possible. You can reach us via the contact form

When will I receive the Track & Trace?

You will receive the Track & Trace information once your order has been shipped. This usually happens on the same day that your order leaves our warehouse. Once your package has been transferred to our shipping partner, you will receive a shipping confirmation by email, together with your unique Track & Trace code. This allows you to track the status of your package and view an estimated delivery date.

If you have not received the Track & Trace information, please check your spam folder or promotional inbox as our emails sometimes end up there. If you still have not received an email, please feel free to contact our customer service. We are happy to help you and ensure that you receive the necessary information to track your package.

I received a broken item, what now?

Can I return my order?

Ja, you can return your order according to our returns policy. If for any reason you are not satisfied with your purchase, you can return the item for a refund or exchange within a specified period, subject to our returns policy.

Please contact our customer service team to request a return and receive further instructions. Please ensure that the item is returned unused and in its original condition and packaging, including all tags and accessories. Once we have received and inspected the returned item, we will process the refund according to our returns policy.

For more information about returning your order and our returns policy, please consult our general terms and conditions or contact our customer service. We are ready to help you and ensure that your returns process goes smoothly.

How can I pay?

We offer several secure payment methods, including:

1. Credit cards: We accept payments with major credit cards, such as Visa, Mastercard, American Express, and so on.

2. iDEAL: If you are in the Netherlands, you can use iDEAL, a popular payment method that allows direct bank transfers from your bank account.

3. PayPal: You can also pay via PayPal, a secure online payment service that allows you to pay with your PayPal balance, bank account or credit card without sharing your financial information.

4. Bank transfer: We also accept payments via bank transfer. You will receive instructions on how to complete payment after you place your order.

5. Klarna: You can easily pay afterwards with Klarna.

We would like to emphasize that your payment details are safe with us. We use advanced security technologies to ensure that your transactions are processed securely.

If you have any questions about our payment methods or have specific requirements, please feel free to contact our customer service. We are happy to help you

 How do gift cards work?

Our gift vouchers are a great way to surprise your loved ones with the freedom to choose something from our range. They are easy to use and offer a flexible way to give gifts.

Here's how our gift cards work:

1. Purchase: You can purchase a gift voucher via our website or in our physical store. You choose the desired amount for the gift voucher and pay as you normally would for a purchase.

2. Receipt: Once the purchase is completed, you will receive the gift voucher by email. The gift card contains a unique code that can be redeemed during checkout.

3. Redeem: The person you want to give the gift voucher to can easily redeem it during checkout on our website or in our store. They enter the unique code during the checkout process, and the corresponding amount is automatically deducted from their total purchase amount.

4. Use: Our gift vouchers have no expiration date, giving the recipient plenty of time to choose something they really like. They can use the gift card for a single purchase or multiple purchases until the credit is used up.

If you have any questions about our gift cards or need help redeeming them, please feel free to contact our customer service. We are happy to help you!

What to do if an item is sold out?

If an item is sold out, we apologize for the inconvenience. In such cases there are a few options available:

1. Waiting list or notification: You can choose to be placed on a waiting list or receive a notification when the item is back in stock. This way you can act quickly as soon as the item becomes available again.

2. Alternatives: We can also recommend alternative products that are similar to the sold-out item. This can help you find a suitable product that meets your needs.

3. Pre order: In some cases we offer the option to pre-order the item, whereby the item will be shipped automatically as soon as it is back in stock.

4. Customer Service: You can also contact our Customer Service for further assistance. We can give you more information about the expected stock date or help you find a suitable solution.

We strive to replenish our inventory as quickly as possible and provide you with an excellent shopping experience.

Do you have a physical store?

Yes, we have a physical store/showroom! On April 1, 2023 we opened our own store/showroom, where you can personally view and experience our products. Our showroom is the perfect place to admire our collection up close and gain inspiration for your home decoration.

The Showroom is open on Saturdays from 11:00 AM - 3:00 PM.
Isn't it convenient on Saturday? Send us a message so we can make an appointment for another time.

You are very welcome to visit us at zichtslaan 295 Bilthoven, where we are ready to help and advise you in finding the perfect items for your home. Whether you are looking for a specific item or just want to get some inspiration, we look forward to welcoming you to our showroom.

If you have any questions about our opening hours, location or availability of specific products in the showroom, please do not hesitate to contact us. We are happy to help you and look forward to welcoming you to our store!

Can I still change my order?

If you would like to change your order, we recommend that you contact our customer service as soon as possible. Depending on the status of your order and the nature of the change you wish to make, we may attempt to accommodate your request.

If your order has not yet been processed and shipped, we may make changes, such as adding or removing items, changing the delivery address, or changing the payment method.

However, if your order has already shipped, we may not be able to make the changes. In that case, you can choose to return the item according to our returns policy after you receive it, or you can contact our customer service team for further assistance.

We strive to provide excellent customer service and will do our best to assist you with your change request. Please feel free to contact us and we will do our best to meet your needs.

How do I place an order?