Frequently asked questions

You can expect your order within 1 to 3 working days for delivery within the Netherlands and Belgium. For deliveries to the rest of Europe, we aim for a delivery time of 2 to 5 working days. We aim to process and ship your order as quickly as possible. Should there unexpectedly be a delay, we will inform you in good time and keep you clearly updated on the estimated delivery date.

If you have not received anything after 3 days, we recommend first checking the tracking information for your order. You will find the tracking number in the shipping confirmation sent to your email address when your order was dispatched. If the tracking information shows that your order is on its way but delayed, this may be due to factors such as a busy courier service or unforeseen circumstances.

If you cannot find any tracking information or there is no update on the status of your order, please feel free to contact our customer service. We will look into it for you and make sure your order reaches you as quickly as possible. You can reach us via the contact form.

You will receive the Track & Trace information as soon as your order has been shipped. This usually happens on the same day your order leaves our warehouse. As soon as your parcel has been handed over to our shipping partner, you will receive a shipping confirmation by email with your unique Track & Trace code. With it, you can follow the status of your parcel and see an estimated delivery date.

Haven't received the Track & Trace information? Please check your spam folder or promotions inbox, as our emails sometimes end up there. Still nothing? Then feel free to contact our customer service, we are happy to help.

We're sorry to hear that! Please contact our customer service within 3 working days of receipt and send us a few photos of the damaged item and the packaging. This allows us to assess the situation and find a suitable solution together, such as a replacement item or a refund.

We strive to offer you a pleasant shopping experience and take reports of damaged items very seriously. Your satisfaction is our top priority.

Yes, you can, but it depends on the status of your order. If you would like to cancel, please contact our customer service as soon as possible. If your order has not yet been shipped, we can usually still cancel it for you and you will receive a full refund.

If your order has already been shipped, cancelling is no longer possible. In that case you can return the parcel in accordance with our returns policy. As soon as we have received the returned item, we will process the refund.

Yes, you can return your order within 30 days of receipt without giving a reason. Register your return with us in advance and make sure the item is sent back unused, in its original condition and well packed. As soon as we have received and checked the returned item, we will process the refund.

You will find all the steps, conditions and the return form on our Returns page.

We offer various secure payment methods, including:

1. Credit cards: we accept the most common credit cards, such as Visa, Mastercard and American Express.
2. iDEAL: pay directly from your own online banking environment.
3. PayPal: pay with your PayPal balance, bank account or credit card without sharing your financial details.
4. Bank transfer: after placing your order you will receive instructions to complete the payment.
5. Klarna: easily pay later.

Your payment details are safe with us; we use advanced security technologies. If you have any further questions about the payment methods, please feel free to contact us.

With a gift card, you surprise your loved ones with the freedom to choose something from our range themselves. Here's how it works:

1. Purchase: buy a gift card via our website or in our showroom. You choose the amount and pay just like a regular purchase.
2. Receipt: after purchase you will receive the gift card by email, with a unique code.
3. Redeem: the recipient enters the code at checkout on our website or in our showroom, and the amount is deducted automatically.
4. Use: our gift cards have no expiry date and can be used in one go or spread over several purchases.

Questions about a gift card? Feel free to contact our customer service.

If an item is sold out, there are a few options:

1. Notification: sign up on the product page to be notified as soon as the item is back in stock.
2. Alternatives: we are happy to help you find a similar product.
3. Pre-order: sometimes you can already order the item, and it will be shipped automatically as soon as it is back in stock.
4. Customer service: contact us for the expected restock date or a suitable solution.

Yes! Since 2023 we have had our own showroom, where almost our entire range is on display. The perfect place to see our collection up close and find inspiration for your interior.

Gezichtslaan 295, Bilthoven
Friday, Saturday and Sunday from 11:00 to 15:00.
Doesn't that suit you? Send us a message and we will schedule an appointment at another time.

View the route on Google Maps or read more on our Showroom page.

If you would like to change your order, please contact our customer service as soon as possible. If your order has not yet been processed and shipped, we can often still add or remove items, change the delivery address or change the payment method.

If your order has already been shipped, unfortunately a change is no longer possible. You can then return the item after receipt in accordance with our returns policy, or contact us for further help.

1. Product selection: choose the product you want and any variant, and click "Add to cart".
2. Shopping cart: click the cart at the top right to view your products.
3. Check: adjust quantities or remove products where necessary.
4. Checkout: click "Checkout" and fill in your shipping details.
5. Payment: choose your payment method and follow the instructions.
6. Confirmation: after placing your order you will receive a confirmation by email with all the details of your order.

Need help while ordering? Our customer service is ready to help.

After placing your order, you will normally receive an order confirmation by email within a few minutes, listing the products purchased, the total amount and the shipping address. Once you have received it, your order has reached us correctly.

No confirmation received? Please also check your spam folder, or contact our customer service.

Yes, at checkout you can choose between shipping and collection. If you choose collection, we will contact you after your order to arrange a date and time when you can pick up your order at our showroom in Bilthoven.

If you have a complaint about a product, our service or any other part of your experience with us, we would like to hear about it. Please contact our customer service and describe your complaint as clearly as possible. We take every complaint seriously and will work with you to find a suitable solution. Your feedback helps us improve our service.